Express Mail Department I Delivery by Courier I Latvia I Baltics I World

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Regarding the delivery of parcels in Ukraine

Despite the ongoing attacks in Ukraine, Ukrainian Post continues to deliver parcels to recipients. However, we would like to inform you that the delivery of parcels to certain regions where active hostilities are taking place is not possible due security reasons and to damage or complete destruction of the infrastructure.

Regarding working hours on Midsummer holidays

From June 23 till June 26, including, Express Mail Service is not picking up items from addressees and is not making item deliveries. Last possible deliveries before Midsummer`s holidays will be made on June 22.

From June 23 to June 26 our Customer Service Centers will be closed, You can reach us till June 22 17:00 and from June 27 08:00

Regarding changes in Express Mail Service tariffs

Due to several global changes, we have significantly revised our Express Mail Service (EMS) tariffs. We would like to inform you that starting from April 7, 2022, we have had the opportunity to significantly reduce shipping rates to European countries by an average of 50%. In turn, we are forced to slightly increase shipping rates to the United States.
Tariff changes will affect the legal customers of the Express Mail Agreement. If you have any questions, please contact Latvijas Pasts by phone 67008002 or by writing to the e-mail address uznemumiem@pasts.lv

Regarding fuel surcharge for domestic parcel flow

Dear Customer!

Due to the significant rise in fuel prices over the past year, we have been forced to reconsider the cost of our services. For several years we have been able to maintain and provide our customers with a stable and constant price of services, but taking into account the last year’s average increase in fuel prices by + 56%, we have decided that from April 1st, 2022 fuel surcharge will apply.

The fuel surcharge will be calculated according to the change in the monthly increase or decrease in fuel prices, based on the average fuel price for the previous month. For each following month, the average fuel price and fuel ratio will be published on the Eksprespasta website: https://expresspasts.lv/ in the section Price calculator.

The fuel surcharge will not apply to such services as parcel delivery to post offices, Latvijas Pasts parcel terminals, delivery of parcels at Circle K Latvia petrol stations, Baltic Express and EMS (Express Mail Service).

Customers who deliver items to post offices without an agreement with Express Mail are also asked to pay attention to changes in tariffs.

Thank you for your understanding and cooperation, and we look forward to its successful continuation!

Mail exchange with Ukraine resumed

Latvijas Pasts resumes accepting items to Ukraine, as a solution has been found for the transportation and delivery of items to Ukraine by road in cooperation with a Polish postal company. Shipments from Ukraine will also reach recipients in Latvia in the same way. However, please be aware that due to both war and land transportation and border crossings, the exchange of shipments will be longer and impossible in some areas.

Acceptance of shipments to Ukraine is suspended

Due to the declared state of war in Ukraine and the interruption of air traffic, the acceptance of postal items to Ukraine has been suspended.

Shipments addressed to Ukraine that have not yet been shipped from Latvia will be stored at Latvijas Pasts’s mail processing complex. As the situation changes, they will be directed to recipients in Ukraine or returned to the senders.

If the shipment has not been sent to Ukraine yet, is at Latvijas Pasts and the customer wants to receive it back immediately, please contact the Express Mail Customer Center: 67008008, info@expresspasts.lv

Due to the disruption of the SRS information systems, the customs clearance service is not available at Latvijas Pasts

Due to disturbances in the information systems of the State Revenue Service (SRS) on February 17, 2022, the operation of customs clearance systems was disrupted, which also affects the provision of customs clearance services for Latvijas Pasts items.

Until the operation of the customs clearance systems is restored, the items will not be cleared through customs at Latvijas Pasts branches, as well as the operation of the Latvijas Pasts customs clearance application will be affected, as it is not possible to submit a customs clearance declaration to the SRS due to disturbances.

In case of questions, Latvijas Pasts invites you to contact the SRS Consultative Phone 67120000 or Eksprespasts Call center: 67008008, info@expresspasts.lv

Covid-19 significantly complicates the work

Dear customer!

Please note that the rapid spread of Covid-19 also makes it difficult to process and deliver Express parcels. We continue to provide all services, but we inform you that delivery delays of up to 3 working days are possible.
When receiving parcels by courier, we encourage you to receive them outdoors, do not make long-term contact with the courier and keep a distance of 2 meters in all situations where it is possible.

International shipments may be delayed

Due to the measures to control the coronavirus Covid-19 both in Latvia and in other countries, delays in international shipments are possible. Please note that delivery conditions vary from country to country based on morbidity rates and restrictions. We invite customers to be understanding and to take into account the longer delivery time of shipments, which cannot be determined precisely.

Delays in the delivery of international shipments to the United States

We would like to inform you that there are delays in EMS (Express Mail Service) deliveries to the United States due to congestion at the transit airports. Instead of the specified preliminary transfer time of 4-8 working days, you should expect a longer time in transit, which can currently exceed 14 working days.

We do our best to get the parcels to the addressees as soon as possible.

Express Mail provides fast delivery services
from hand to hand throughout the world.

Using the broad delivery network of Latvijas Pasts and collaboration partners, Express Mail is able to deliver items quickly and safely to the most remote places in the world.
Companies are offered a versatile item delivery system with several extra options. We offer the most affordable business solutions
and each customer gets a custom-tailored service.

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Mailing to Circle K and Post Offices

The item is delivered to a Circle K petrol station or a post office on the following business day.

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Cash-on-Delivery

We provide the recipient with the possibility to pay for the goods in cash or using a payment card at the time of delivery.

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Processing of Documents

An item can be accompanied by documents, which we ask the customer to sign and return to the sender. We will return the received documents at your convenience – every day, once a week, twice a month, or once a month.

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Bulky Cargo

In the territory of Latvia, we also offer shipment of bulky cargo, pallets, where the sum of length, width and depth exceeds 2.1 m.

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