Express Mail Department I Delivery by Courier I Latvia I Baltics I World
67008008; 27008008

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Working hours on holidays

Congratulations on the day of the proclamation of the Republic of Latvia!During this festive season, we are ready to help you, so take a look and find out our working hours!

Shipments will be placed in parcel pockers until November 16 and from November 19. Courier deliveries will be delivered and picked up from customers until November 15 and from November 19. Post offices in shopping centers will operate according to the working hours of the shopping center, outside shopping centers until November 15 and from November 19.

Shipments and press deliveries could be delayed due to storm damage

VAS Latvijas Pasts warns that due to storm damage throughout the country, especially in Riga, Pierīga, Jūrmala, Jelgava and Dobele, delivery of parcels and press will be delayed.

Latvijas Pasts apologizes for the inconvenience caused and understands that delivery delays can affect the daily course. The company’s priority is customer satisfaction, so the team is doing everything possible to resume deliveries as soon as possible.

In case of questions, please contact the customer support team of Latvijas Pasta Mon–Fri 8.00–20.00; Sat, Sun 9:00 a.m.–5:00 p.m., by calling the customer support phone number: 27008001, as well as by writing to the e-mail address: info@pasts.lv.

Working hours on holidays in June

During this festive season, we are ready to help you, so take a look and find out our working hours!

On Midsummer’s Day, June 23, 2024, postal services will be provided in individual post offices in Latvia’s largest cities, while June 24 will be a holiday for Latvijas Pasts employees. Parcel deliveries to parcel terminals are made on June 22. The first working day after the holiday, when courier deliveries are also made, is June 25.

Working hours during Easter Holidays

Would like to inform that the working hours have changed during the Easter Holidays. On March 29 and April 1st shipments are not delivered, but on March 30 parcels will be delivered to parcel lockers and gas stations “Circle-K”.

Working hours on Holidays

On Christmas, from December 24 to December 26 (including), Latvijas Pasts will not deliver parcels. Courier deliveries throughout Latvia will be made until December 22 (including). During the holiday period, post offices in shopping centers will operate according to the working hours determined by the shopping center.

Courier deliveries before the New Year will be made on December 27, 28 and 29.

Parcel lockers and gas stations “Circle-K” shipments will also be delivered to delivery points on Saturdays, December 23 and December 30.

The customer support center will operate until December 22 (including) and will start its work on December 27 after the holidays.

Working hours on Holidays

We would like to inform you that the working hours of Eksprespasts have been changed during national holidays. On the State Holiday, November 20, shipments will not be delivered and picked up from customers.

Latvijas Pasts restores the flow of parcels with Israel

From this year October 30, Latvijas Pasts restores the flow of mail with Israel. Although hostilities in Israel continue and air traffic with this country is limited, Latvijas Pasts, in cooperation with international logistics companies, has found solutions for the delivery of parcels.

After delivery of parcels in Israel, their further delivery to customers is provided by the Israel Postal Company, which acts in accordance with the security recommendations of its country.
If customers have questions about shipments to Israel, please contact the Latvijas Pasta Customer Center: 67008001, 27008001.

Parcel deliveries in Lithuania at the beginning of November

Due to public holidays in Lithuania, parcels delivered to Latvijas Pasts on October 31, November 1 to November 3 will be delivered to addressees in Lithuania on November 6, Monday.

Due to hostilities, the flow of shipments with Israel has been stopped

Due to hostilities and canceled flights, the flow of mail with Israel has been suspended. Postal items accepted by Latvijas Pasts, but not yet sent from Latvia, will be stored in the parcel sorting center of Latvijas Pasts for the time being.

Due to the hostilities, air traffic to and from Israel is limited, so Latvijas Pasts stops accepting shipments to this country. As the situation changes, they will be sent to the recipients.

Working hours during Solstice holidays

On Midsummer’s Day, June 23, 2023, postal services will be provided in individual post offices in Latvia’s largest cities, while June 24, will be a holiday for Latvijas Past employees.

Eksprespasts will not pick up and deliver parcels to customers on June 23 and 24, 2023. Parcels will be delivered and picked up until June 22, and the first working day after the holiday is June 26.

The call center will be open on June 22 until 17.00.

 

 

From 28.04.2023. delivery point Ciecle-K Preiļi not available

Delivery point Circle-K Preiļi (Vega, Jaunsaimnieki, Preiļu pagasts, Preiļu novads, LV-5301) from 15.05.2023. will be closed, due to that Eksprespasts are removing this delivery point from systems starting from 28.04.2023.

Parcels which are delivered to this delivery point should be collected till 15.05.2023., after that they will be returned to the senders.

Eksprespasts working hours on holidays

During the holiday period – May 1, 4 and 5, Eksprespasts will not deliver parcels to the address or to the delivery points – parcel lockers, post offices or Gass stations”Circle-K”.

On May 6, Saturday, parcels will be delivered to the parcel lockers and courer deliveries in Riga, if they are sent with a mark for delivery on Saturday or delivery on Saturday has been arranged.

Sanctions imposed by the European Union on exports to Belarus and Russia

We draw your attention to the fact that the sanctions set by the European Union for the export of shipments to Russia and Belarus are in force. When completing the shipment, make sure that the contents of the shipment do not include items or goods that are subject to European Union sanctions. We inform you that shipments to Russia and Belarus are subject to strict data and physical control. Shipments containing items or goods subject to EU sanctions restrictions will be detained.

More information on the SRS website: https://www.vid.gov.lv/lv/ierobezojumi-un-aizliegumi#sankcijas

Regarding international shipment rate changes

We would like to inform you that in connection with global changes, we had to revise the rates of Latvijas Past Eksprespasta – EMS (Express Mail Service) service for shipments to certain countries. From April 11, 2023, we have significantly reduced the rates for shipments to Ukraine, reducing them by an average of 33% for shipments weighing up to 1 kilogram, thus ensuring lower rates for other weight categories to this country as well.

Rates will increase for shipments to Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Russia, Moldova, Tajikistan, Turkmenistan and Uzbekistan. For sending parcels to Russia, the previous transport surcharge of EUR 7.00 is included in the basic tariff and is no longer applicable.

As a reminder, no additional fuel factor surcharges apply to EMS shipments.

Beware – scammers are sending emails!

We have received reports of scammers sending out fake emails claiming to be sent by express mail! Therefore, be careful and always check the sender’s e-mail address – Eksprespasts e-mail addresses always end with @expresspasts.lv or @pasts.lv. Please do not click on links in emails or social media posts if you have any doubts about the authenticity of the message!

You can always check the information by contacting the Eksprespasts Customer Center at 67008008, 27008008, info@expresspasts.lv or by writing us a message on social media pages.

Information on customs clearance of shipments in Ukraine

For all postal items sent to Ukraine, there is a duty-free limit of 150 EUR, even if the parcel contains humanitarian aid. To avoid taxes and duties, the value of the postal item should be lower than 150 EUR per receiver per dispatch.

If several parcels are sent to 1 person, their total value should be lower than 150 EUR.

If Customs officers consider that the actual value of the content exceeds the value declared in the postal documents, customs duties and VAT may be charged.

Regarding the delivery of parcels in Ukraine

Despite the ongoing attacks in Ukraine, Ukrainian Post continues to deliver parcels to recipients. However, we would like to inform you that the delivery of parcels to certain regions where active hostilities are taking place is not possible due security reasons and to damage or complete destruction of the infrastructure.

Regarding changes in Express Mail Service tariffs

Due to several global changes, we have significantly revised our Express Mail Service (EMS) tariffs. We would like to inform you that starting from April 7, 2022, we have had the opportunity to significantly reduce shipping rates to European countries by an average of 50%. In turn, we are forced to slightly increase shipping rates to the United States.
Tariff changes will affect the legal customers of the Express Mail Agreement. If you have any questions, please contact Latvijas Pasts by phone 67008002 or by writing to the e-mail address uznemumiem@pasts.lv

Regarding fuel surcharge for domestic parcel flow

Dear Customer!

Due to the significant rise in fuel prices over the past year, we have been forced to reconsider the cost of our services. For several years we have been able to maintain and provide our customers with a stable and constant price of services, but taking into account the last year’s average increase in fuel prices by + 56%, we have decided that from April 1st, 2022 fuel surcharge will apply.

The fuel surcharge will be calculated according to the change in the monthly increase or decrease in fuel prices, based on the average fuel price for the previous month. For each following month, the average fuel price and fuel ratio will be published on the Eksprespasta website: https://expresspasts.lv/ in the section Price calculator.

The fuel surcharge will not apply to such services as parcel delivery to post offices, Latvijas Pasts parcel terminals, delivery of parcels at Circle K Latvia petrol stations, Baltic Express and EMS (Express Mail Service).

Customers who deliver items to post offices without an agreement with Express Mail are also asked to pay attention to changes in tariffs.

Thank you for your understanding and cooperation, and we look forward to its successful continuation!

Express Mail provides fast delivery services
from hand to hand throughout the world.

Using the broad delivery network of Latvijas Pasts and collaboration partners, Express Mail is able to deliver items quickly and safely to the most remote places in the world.
Companies are offered a versatile item delivery system with several extra options. We offer the most affordable business solutions
and each customer gets a custom-tailored service.

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Latvia

Domestic Postal Items

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Baltics

Baltic Express mailing to Estonia and Lithuania

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World

EMS and EPG postal items throughout the world

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Cash-on-Delivery

We provide the recipient with the possibility to pay for the goods in cash or using a payment card at the time of delivery.

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Processing of Documents

An item can be accompanied by documents, which we ask the customer to sign and return to the sender. We will return the received documents at your convenience – every day, once a week, twice a month, or once a month.

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Bulky Cargo

In the territory of Latvia, we also offer shipment of bulky cargo, pallets, where the sum of length, width and depth exceeds 2.1 m.

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